For every product that we export from China have the following warranty and conditions:
- Warranty: 1 complete year
- Scope: Any defect in manufacture process or failure by the normal use of the equipment in service or the product during the warranty time.
- Exception: Inappropiate use of the equipments or opening of the equipment by other people. The warranty don´t cover when the product or equipment is open by other hands.
- Claims: To make effective any claims for the warranty we will need detailes pictures and videos of the equipments or products, showing the color, serial number if have it, describing the observation found. Send a detailed list the observations found and the pictures and videos taken.
- Customer: The cliente must make an inspection on arrival of the goods to identify any observation about the packages or boxes, about quantities and conditions of conservation. Must be send inmediately by email and during the warranty time in case found any observation.
- Support: When we check the information and prove about the warranty for the goods, we will restore the damage product or spare part in the next shipping, sending the similar product to support to the customer. This will be free of charge and will be put inside the next container or package to deliver to the customer. If the customer need to send by air they must pay the shipping cost and product will be free of charge too.
- Refund: In case the customer ask for a refund of money in case they need to fix the issue by themself, must have our approval at first and need to have the proper support of a full techinical report from a technician or company, with photo report, with a detailed list of activities made and the repaired components or equipment. Is important to demonstrate that the failure was from the source and not for misuse by user. We will use this documentation to support the refund of money to our customer in the next order. This refund will be effective in the next order as a discount.
- Long Term: Every product that you buy from us have the warranty and have the support from our suppliers in China to give security in every purchase of goods. Our company always give warranty for any product purchased to us.
DMB HK Limited